For those of you who may not know, Cup O' Joes is more than an online store, although yes, being online is a huge part of our business. Kathleen Kelly started the online company in the very early days of the Internet - 1996. She was determined to excel in everything related to pipes and pipe tobacco but swiftly realized that sales is only half the story. The other half consists of the pipe smokers themselves, the real, live human beings who buy her products. So she opened a physical shop to complement the online business, turned it into an exceptional smoker's destination, and sat back to watch and learn: what are a smoker's needs? What is it that really matters to them? And how could she fill these needs and address what matters?
That was more than twenty years ago. A lifetime of learning and experience has since gone into perfecting the smoker's haven she's created, online and offline. Kathy understands - thoroughly understands - and loves her customers and this is reflected in Cup O' Joe's service, which is the best there is. It's also reflected in Cup O' Joe's carefully curated selection of pipes, tobaccos, and cigars, for which the website has become renowned. Indeed, we shouldn't call what Cup O' Joes does "selection" so much as "cultivation," the way a fine tobacco is cultivated. As for Kathy, brilliant, witty, full of life, and beautiful, she's had tremendous success with pipe smokers all over the world. Should you have the happy fortune to meet her in person, whether she's on the road or at home in the shop - you will see why.
That was more than twenty years ago. A lifetime of learning and experience has since gone into perfecting the smoker's haven she's created, online and offline. Kathy understands - thoroughly understands - and loves her customers and this is reflected in Cup O' Joe's service, which is the best there is. It's also reflected in Cup O' Joe's carefully curated selection of pipes, tobaccos, and cigars, for which the website has become renowned. Indeed, we shouldn't call what Cup O' Joes does "selection" so much as "cultivation," the way a fine tobacco is cultivated. As for Kathy, brilliant, witty, full of life, and beautiful, she's had tremendous success with pipe smokers all over the world. Should you have the happy fortune to meet her in person, whether she's on the road or at home in the shop - you will see why.
